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Senior Technical Writer Full-time Job

2 months ago Creative Ottawa   94 views
Job Details

About the Opportunity

Rockport Networks is seeking an exceptional Senior Technical Writer and Content Developer to join our growing company. As a content developer, you will be responsible for the planning, development and ongoing maintenance of all customer-facing documentation and pre-sale technical education materials. You are a team-player and self-starter who is able to quickly learn Rockport’s networking products and create high quality documents and training materials for end-users.

 Key Responsibilities

  • Collaborate with the engineering and customer teams to develop a good understanding of both the hardware and software components of our solution
  • Create comprehensive online user documentation including help and troubleshooting guides
  • Develop additional customer documentation such as Quick Start guides, release notes, etc.
  • Provide active support for the formal launch of the Rockport support portal
  • Champion technical education and training materials for pre-sale engagements
  • Partner with product management, application engineering and product marketing in the development of various collateral (i.e. datasheets, whitepapers, etc.)

Skills and Experience

We are looking for an individual who has previously supported both engineering and marketing documentation initiatives.  Candidates should have experience in the following: 

  • 10+ years of technical documentation and content creation experience in a fast-paced work environment
  • Bachelor’s Degree (or equivalent)
  • Experience with online documentation creation tools such as Adobe FrameMaker, Madcap Flare, etc.
  • Experience with Adobe Illustrator, Photoshop or other photo editing application, and SnagIt or similar screen capture tool
  • Experience with JIRA and Agile methodology
  • Ability to convey technical information in a concise, effective manner appropriate for its intended audience
  • Experience or familiarity with documenting RESTful web APIs using description languages such as Open API specification
  • Excellent communication skills, both verbal and written
  • Experience creating documentation for networking products would be an asset
  • The successful candidate will be proficient in English, attentive to publications standards, and possess excellent grammatical and editorial skills

About Rockport

At Rockport we’re challenging the traditional data center network architecture of the past three decades. Our Switchless Networking model is an entirely new approach which boosts performance and delivers such remarkable power savings that it’s been acknowledged as a sustainable technology.  Our leadership is an A-team of seasoned professionals who’ve launched multiple start-ups and also worked in some of the largest companies in the industry. They’ve come together at Rockport, united and inspired by the incredible vision behind the company’s products.  At Rockport, you will come to work every day, knowing your efforts are helping shape a faster, cleaner option for the unrelenting growth in the world’s storage and processing of data. 

Come work at a company where your contribution will be recognized and rewarded, and the potential for growth is enormous.

Rockport Networks is an equal opportunity employer. In addition, Rockport is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Company Description
About the Company
At Rockport we’re challenging the traditional data center network architecture of the past three decades. Our Autonomous Networking model is an entirely new approach which boosts performance and delivers such remarkable power savings that it’s been acknowledged as a sustainable technology. Our leadership is an A-team of seasoned professionals who’ve launched multiple start-ups and also worked in some of the largest companies in the industry. They’ve come together at Rockport, united and inspired by the incredible vision behind the company’s products. At Rockport, you will come to work every day, knowing your efforts are helping shape a faster, cleaner option for the unrelenting growth in the world’s storage and processing of data.