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IT Helpdesk Technician Full-time Job

2 months ago Tech Support Ottawa   95 views
Job Details

About the Opportunity

Reporting to the Director, Information Technology, the IT Helpdesk Technician at Rockport will have a wide range of responsibilities, including desktop support, server and hosted service administration, asset tracking and management, along with other general IT related tasks. The ideal candidate will be a team-player and self-starter who works well in a fast-paced environment with many competing priorities.

 Key Responsibilities

  • Solve Windows OS, OS X, Microsoft Office, SharePoint, antivirus, VPN, and other common application/access issues
  • Server administration and support, including patching and upgrading
  • Asset Management – procurement, tracking, change management, and inventory control
  • Configuration of phones, video conferencing, WiFi, and peripherals to ensure a high-quality user experience

Skills and Experience

We are looking for an individual with a solid understanding of today’s technologies and a passion for helping others.  The ideal candidate would possess the following skills and competencies: 

  • Strong troubleshooting, diagnostic, and analytical skills in a hybrid environment, made up of local and remote users with a mix of corporate owned and BYOD devices
  • Solid understanding of operating systems, domains, and hosted services - Windows 10, OS X, Windows Server 2012 and 2016, Microsoft Office, and SharePoint
  • Previous experience administering an Active Directory environment
  • Hands-on experience installing, configuring, administering, and maintaining servers, desktop computers, VoIP phones, printers, projectors, WAPs, routers, switches and firewalls
  • A+ certification is desirable
  • Knowledge of Linux-based networking, hypervisors, and storage (NAS) would be considered an asset
  • Strong attention to detail and time management skills
  • Ability to effectively interface and communicate with technical and non-technical staff
  • Excellent organization and communication skills, both verbal and written

About Rockport

At Rockport we’re challenging the traditional data center network architecture of the past three decades. Our Switchless Networking model is an entirely new approach which boosts performance and delivers such remarkable power savings that it’s been acknowledged as a sustainable technology.  Our leadership is an A-team of seasoned professionals who’ve launched multiple start-ups and also worked in some of the largest companies in the industry. They’ve come together at Rockport, united and inspired by the incredible vision behind the company’s products.  At Rockport, you will come to work every day, knowing your efforts are helping shape a faster, cleaner option for the unrelenting growth in the world’s storage and processing of data. 

Come work at a company where your contribution will be recognized and rewarded, and the potential for growth is enormous.

Rockport Networks is an equal opportunity employer. In addition, Rockport is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Company Description
About the Company
At Rockport we’re challenging the traditional data center network architecture of the past three decades. Our Autonomous Networking model is an entirely new approach which boosts performance and delivers such remarkable power savings that it’s been acknowledged as a sustainable technology. Our leadership is an A-team of seasoned professionals who’ve launched multiple start-ups and also worked in some of the largest companies in the industry. They’ve come together at Rockport, united and inspired by the incredible vision behind the company’s products. At Rockport, you will come to work every day, knowing your efforts are helping shape a faster, cleaner option for the unrelenting growth in the world’s storage and processing of data.